'Customers prefer AI chatbots,' says British Gas owner as call centre jobs axed
By chrisjj · 2026-07-23 · 6 points · 3 comments
https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss
By chrisjj · 6 points · 3 comments · on Hacker News, read on BetterNews.
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